Frequently Asked Questions
Everything you need to know about your SoundStores shopping experience.
What is the warranty coverage on audio equipment?
All electronics purchased through SoundStores come with a minimum 12-month manufacturer warranty. Some premium brands offer extended coverage up to 24 months, which will be specified on the product page.
How long does shipping take for high-end speakers?
Standard shipping typically takes 3-5 business days. For oversized items like floor-standing speakers, we use specialized freight carriers to ensure safe handling, which may take 5-7 business days.
What is your return policy for open-box headphones?
We offer a 30-day return policy. For hygiene reasons, in-ear monitors must be unopened. Over-ear headphones can be returned if they are in original condition with all packaging and accessories included.
Do you offer international shipping?
Yes, SoundStores ships to over 50 countries. International shipping rates and delivery times are calculated at checkout based on your location and the weight of the electronics.
Are the products sold on SoundStores authentic?
Absolutely. We are an authorized retailer for every brand we carry. All products are 100% authentic, brand new, and sourced directly from the manufacturers.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and financing options through Klarna and Affirm for higher-priced audio setups.